Please ensure that your payment has been completed by checking your bank account or Paypal account. If the payment is completed but you haven't received a confirmation email, verify that you entered your email address correctly or check your spam folder.

We kindly remind our valued customers that all sales are final. Once your purchase is completed, we are unable to offer refunds, exchanges, or cancellations.

Please ensure you review your order carefully, including size, color, and product details, before completing your purchase. If you have any questions or need assistance, feel free to contact our customer service team—we're here to help.

*We offer free exchanges for products damaged in transit.

Once your order has been shipped, you will receive an email and SMS notification containing your tracking number. To view your tracking number:

Email or SMS Notification:

If you need further assistance, feel free to reach out to our customer support team.

We aim to process and ship all orders as quickly as possible. Once your order is confirmed, it typically takes 1 business days to prepare for shipment. You’ll receive an email or SMS with your tracking information as soon as your order has been dispatched.

Maison Bon Voyage is based in London, United Kingdom. If you are placing an order from outside the UK, please be aware that customs fees may apply, depending on your country’s regulations.

To assist our valued customers, we cover a portion of the customs fees on our end, aiming to reduce the total cost for you as much as possible. However, the remaining customs charges will be your responsibility.

For detailed information about customs duties and processes, we recommend checking with your country’s customs department. If you have any questions, our team is here to help!